MIKE SAIA

Serving as a trusted business partner to both technical and non-technical teams — leading and influencing without direct control. Dev teams value my ability to speak their language, debug at a granular level, and discuss architecture. Business teams appreciate how I translate complexity into clarity.

Acting as both a technical product manager and a GTM engineer. I use agentic CLI tools and DAG-style workflow automation to build bespoke tooling for our sellers and the teams that support them, the kind of work that typically wouldn't make it through a traditional eng backlog but still needs to exist. Ten months in I pitched and got resourcing for an internal initiative to automate Tier 1 customer service across our sales tools. It takes a TextQL shaped approach: semantic meaning on our sales data tied to business rules to assemble the right context for any seller or support team question. A working demo is live internally, and along the way I got my whole team access to the agentic tools we needed to actually move at this speed.

• Building an AI-powered resource allocation platform serving 40K+ requests across 2,000+ resources
• Developing AI workflows for technical designs enabling 1,500+ sellers to deliver faster, more accurate solutions
• Owning the tool roadmap for the global technical organization, aligning cross-functional stakeholders across engineering, sales, and operations

As a Senior, I led teams and owned outcomes across major tech initiatives — from launching new products to managing $10M+ programs. I managed multiple junior staff across engagements, led a 3-person dev team shipping an NLP contract analysis tool, and coordinated 30+ engineers on a $1B acquisition integration. Built processes from the ground up for financial and resource management while staying close to the technical work.

Some of my proudest moments came from solving problems nobody asked me to fix:

• Our client needed to align a new acquisition with enterprise tech ops and cybersecurity standards but lacked implementation guidance. After spending weeks on discovery with app owners and security leads, I built an automated onboarding survey that triggered Jira workflows and assigned compliance tasks to the right teams. The client was so impressed they locked us in for their next acquisition integration, securing a $1M+ deal.
• Our client's Quote-to-Cash implementation was losing customers due to a messy email-based escalation process. I took the initiative to build an automated intake system using PowerAutomate and Python that pinged relevant business and engineering teams via chat, tracked approvals, and maintained a prioritized backlog. The tool has processed 800+ escalations to date and helped retain $10M+ in at-risk recurring revenue.

As an associate, I dug into assessment work across Tech, Financial Services, and Telecom industries. Some key projects included:

• A large creative technology company's approach to "return to office" after covid, answering questions like "How do you enable employees to collaborate effectively when half the team is in office and the other half is working remotely?"
• A large payment processor's approach to future proofing their employee onboarding and directory services whose growth strategy was inorganic, acquisition based
• PwC's approach to designing an outsourcing strategy for a massive financial services engagement that included talent from 4 continents

Promoted in only a year and a half to senior associate!

After graduating in fall 2020 and taking a 2-month siesta to snowboard all of the mountains on the IKON pass out west with friends, I found a contractor role at the advanced technology group at UPS.

• Developed a PoC for a self-service package inventory iOS application that serves both location administrators and end customers using the OutSystems platform. The self-service UPS kiosk locations you see today began with that PoC!
• Built a new system for tracking and maintaining reference to UPS' patents
• Explored Waymo's autonomous driving APIs and proposed use cases to UPS R&D for an Autonomous Package Delivery Proof of Concept